Terms of service

Effective Date: April 2, 2026

Welcome to Caliah Wear! These Terms of Service ("Terms") outline the rules and guidelines for using our website, www.caliahwear.com, and for purchasing products from our store. By accessing or using our website, you're agreeing to comply with and be bound by these Terms. Please take a moment to read them carefully before you start using our site.

1. Your Use of Our Website

When you use our website, you agree to:
  • Use it only for lawful purposes and in line with these Terms.
  • Provide information that is accurate, current, and complete when you create an account or make a purchase.
  • Avoid using the website in any way that could harm, disable, or interfere with its security or functionality.
  • Not attempt to gain unauthorised access to any part of the website, our servers, or any systems connected to them.
We reserve the right to limit access or close accounts if we detect any misuse.

2. Product Information and Availability

We always strive to give you accurate and detailed descriptions of all our products. However, we can't guarantee that product descriptions, colours, pricing, or other content will always be completely error-free or exhaustive. If you receive a product that doesn't match its description, please get in touch with our support team at support@caliahwear.com so we can help resolve the issue quickly. All products are subject to availability, and we may discontinue or update products at any time without prior notice.

3. Pricing and Payments

At Caliah Wear, we're committed to making your payment experience smooth, transparent, and secure.
Accepted Payment Methods: We accept payments via Stripe, Google Pay, and Apple Pay.
  • Currency: All transactions are processed in Great British Pounds (GBP £).
  • Taxes & Fees: All product prices displayed on our website are inclusive of applicable UK taxes (unless stated otherwise).
  • Processing: Payments are processed immediately when you place your order. Orders are only confirmed once payment has been successfully received.
  • Security: All transactions are SSL-encrypted and PCI DSS-compliant. We never store your payment details directly.
For more information, please visit our dedicated Payment Methods.

4. Order Processing and Delivery

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • You'll receive an order confirmation email, and a shipping notification once your order has been dispatched.
  • Delivery times can vary depending on the delivery method you choose.
  • We cannot be held responsible for delays caused by shipping carriers, customs, or situations beyond our control.

For complete details, please refer to our Shipping Policy.

5. Returns and Refunds

  • We offer a 20-day return policy, starting from the day you receive your order.
  • For hygiene and safety reasons, we generally cannot accept returns on opened or used products.
  • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
  • Please review our detailed Returns and Refunds Policy for full instructions and eligibility requirements.
  • For return requests, please email contact@caliahwear.com with your order number and relevant details.

    For complete details, please refer to our Refund Policy.

6. Intellectual Property

All content on the Caliah Wear website – including text, product descriptions, images, logos, graphics, and layout – is the intellectual property of Caliah Wear or its licensors. You may not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission. Unauthorised use may lead to legal action.

7. User Accounts

To access certain features, you might need to create a user account. You are responsible for:
  • Keeping your login details confidential.
  • Ensuring your account information is accurate and up-to-date.
  • All activities that happen under your account.
We reserve the right to suspend or terminate any account suspected of fraudulent activity or violating these Terms.

8. Limitation of Liability

To the fullest extent permitted by law, Caliah Wear, its owners, employees, and affiliates are not liable for any indirect, incidental, special, or consequential damages that arise from your use of our website or products. This includes, but isn't limited to, loss of data, revenue, or profits, whether based on contract, tort, or other legal theory. Our total liability, in any case, will not exceed the total amount you paid for the product that led to the claim.

9. Indemnification

You agree to indemnify and hold harmless Caliah Wear and its affiliates from any claims, damages, losses, or expenses resulting from your breach of these Terms or misuse of our website.

10. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales, including applicable consumer protection laws. Any disputes arising from or related to your use of our website will be resolved exclusively in the competent courts of England and Wales.

11. Changes to These Terms

We may update or modify these Terms periodically to reflect changes in our practices or legal requirements. All updates will be posted on this page with a new effective date, and your continued use of our website means you accept the revised Terms.


Talk to us

  • E-mail: contact@caliahwear.com
  • Customer Service Opening Hours: Monday to Friday 9:00 AM – 6:00 PM
  • Response time: up to 1 business day