Here are some common questions we get asked. If you can't find what you're looking for, please don't hesitate to contact our friendly customer support team at contact@caliahwear.com
1. What kind of products does Caliah Wear offer?
At Caliah Wear, we specialize in men's apparel, focusing on pieces that combine functionality with modern design. Our curated collection is designed to make your everyday life easier and more stylish, ensuring quality, consistency, and an enjoyable experience with every item.
2. How do I place an order?
It's super easy! Just browse our website, pick out the products you love, and click "Add to Cart." Then, simply follow the straightforward checkout prompts to complete your purchase.
3. What payment methods do you accept?
We strive to make your shopping experience as convenient as possible. We currently accept a variety of secure payment options, including:
For more details on payment security and processing, please visit our Payment Methods.
4. How long will it take to receive my order?
We work hard to get your order to you as quickly as possible! All orders are typically processed within 1–3 business days (Monday–Friday) after payment confirmation. Shipping times then depend on the method you choose:
- Royal Mail Standard: Delivered within 5–12 business days (includes processing and transit).
- Royal Mail Express: Delivered within 5–10 business days (includes processing and transit).
Please note that orders placed after 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles), or on weekends and public holidays, will begin processing on the next business day. For full details, please refer to our Shipping Policy.
5. Do you ship internationally?
Currently, Caliah Wear focuses on serving our valued customers exclusively within the United Kingdom. We do not offer international shipping outside of the UK at this time.
6. What if my payment is declined?
If your payment is declined or interrupted, your order won't be confirmed. Please double-check that your billing details are accurate and try again. You'll receive an order confirmation email as soon as your payment is successfully completed.
7. What is your return policy?
We want you to be completely happy with your purchase! You can return eligible items within 20 calendar days of receiving your order. Products must be unused, undamaged, and in their original packaging with all tags and accessories attached. For a comprehensive guide, please see our Refund Policy.
8. Who covers the cost of return shipping?
If you receive a defective, faulty, or incorrect item, Caliah Wear will cover the return shipping cost. However, if you simply change your mind or ordered the wrong product, you will be responsible for the return shipping cost. Please note that original shipping fees paid at checkout are non-refundable.
9. Do you charge restocking fees?
No, absolutely not! Caliah Wear does not charge any restocking fees for returns.
10. How long does it take to process a refund?
Once your return is received and approved, refunds are typically processed within 3–7 business days. The refund will always be issued back to the original payment method you used at checkout. For more information, please refer to our Refund Policy.
Talk to us
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E-mail: contact@caliahwear.com
- Customer Service Opening Hours: Monday to Friday 9:00 AM – 6:00 PM
- Response time: up to 1 business day
