Effective Date: April 2, 2026
At Caliah Wear, we're dedicated to providing you with a smooth, transparent, and secure payment experience. This Payment Policy explains the payment methods we accept, how transactions are processed, and how we protect your financial information.
1. Accepted Payment Methods
Currently, we accept the following payment methods for all online purchases:
Our payment system is powered by Stripe, one of the world’s most trusted payment providers, used by millions of international businesses.
All payments must be made in full at the time of purchase. Orders will only be processed after successful receipt and verification of payment.
2. Currency, Taxes & Fees
- Currency: All transactions are processed in Great British Pounds (GBP £).
- Taxes & Fees: All product prices displayed on our website are inclusive of all applicable UK sales taxes (unless otherwise stated).
If you are purchasing from outside the United Kingdom:
- Your card issuer or bank may apply a currency conversion fee or an international transaction fee.
- Caliah Wear does not control or add any additional exchange rate fees.
Any additional costs (such as shipping expenses or optional items) will be clearly displayed at checkout before you confirm your purchase. Caliah Wear does not add hidden costs or unauthorised fees to your order.
3. Installments
We offer the option to pay in up to 3 interest-free instalments, depending on your card type and issuing bank. This option will appear automatically at checkout if it is available to you.
4. Authentication
For your security, some banks may request an additional verification step (3D Secure) before confirming the payment. Once your payment is approved, you’ll receive an order confirmation email with all the details of your purchase.
5. Transaction Security
Your security is our absolute priority. We take every measure to ensure your financial information is protected:
- All transactions on CaliahWear.com are processed through SSL-encrypted and PCI DSS-compliant payment gateways to safeguard your sensitive information.
- We never store your credit card or banking details on our servers. All payment data is securely transmitted and processed directly by the payment provider.
- Our website uses HTTPS encryption to ensure secure communication between your browser and our servers.
6. Payment Processing
Payments are processed immediately upon placing your order. If your payment is declined or interrupted, your order will not be confirmed. You will receive a confirmation email once your payment has been successfully completed. Please ensure your billing and contact details are correct to avoid any delays or verification issues. Should we detect any irregularities or potential fraud, we reserve the right to cancel or hold your order until verification is complete.
7. Refunds and Cancellations
Refunds are always issued to the original payment method used for the order. Once processed, refunds typically appear in your account within 3–7 working days, depending on your payment provider.
Refunds (if approved) will always be processed back to the original payment method used at checkout.
8. Payment Disputes
If you notice any unauthorised or incorrect charges, please contact our customer support team immediately at support@caliahwear.com. We will investigate and resolve your request as quickly as possible.
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