Track Order
Want to check your order status? We’ve made it quick and easy for you.
You can track your order instantly using any of the options below 👇
1. Chat Assistant (Instant Tracking)
Our on-site Chat Assistant is the fastest way to get your tracking link.
Simply open the chat window (bottom-right corner of the screen) and provide:
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Your order number (e.g. #CW1234)
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The email address used for your purchase
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Your full name and phone number
Our AI assistant will automatically locate your order and send your tracking link instantly.
💡 Tip: You can also ask the assistant for shipping updates, delivery times, or support on returns — it’s available 24/7.
2. By Email
If you prefer, you can contact our team directly at
📩 support@caliahwear.com
Please include your order number, full name, and product name so we can locate your tracking details as quickly as possible.
Our support team usually replies within 24–48 working hours.
3. By Instagram Direct
You can also request your tracking link via our official Instagram page:
📱 @caliahwear
Send us your order number and name, and our team will respond as soon as possible.
Important Information
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Tracking numbers are usually available within 2–4 working days after dispatch.
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If your tracking link doesn’t update immediately, don’t worry — it may take a short while for the carrier to register your parcel’s first scan.
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All tracking updates will be sent to your email address once available.
Need more help?
If you haven’t received your tracking number after 5 working days, please contact us at support@caliahwear.com with your order details.
We’ll make sure your parcel is on its way safely.
💡 Implementation tip (Shopify):